The Story Of Ctrip’s Success: Past, Present And Future
Founded in 1999, Ctrip has experienced substantial growth and become the leading travel service provider in China. It enables consumers to make informed and cost-effective hotel and flight bookings by aggregating hotel and flight information. In the November edition of Fortune China magazine, Ctrip was named one of “Best Employers of 2007.”
Yesterday, both James Liang, the Chairman of the Board and co-founder of Ctrip.com, and Jane Jie Sun, Chief Financial Officer of Ctrip.com, came to Silicon Valley, giving us a great presentation of ctrip’s success. Orrick at Menlo Park is the venue.
As I have noticed when I was in China recently, the travel industry there will have a very good growth because of the firm demands from both domestic and overseas. The business is very good enough at non-holiday seasons. As China’s revolutionary travel consolidator and the biggest online travel site, Ctrip provides travel services to more than 15 million members. The upside potential is tremendous considering the total population in China, not to mention both Olympic this year and World Expo in 2010. The ctrip.com is very easy to use. The search is fast. There is virtual hotel tour, bundled with map. The only tiny hurdle that I can see is that membership requires a local cell phone number, which prevents foreigners from booking their travels when they haven’t visited China before.
During the presentation, James and Jane showed us how they run ctrip. Ctrip has robust and smooth workflows for both online and off-line booking and custom support. It is a click and brick business model. Ctrip people try to manage business in a very scientific way. They are utilizing 6 Sigma. Ctrip philosophy is around customer, teamwork, respect, integrity, and partner. All these are not that surprising, given both James and Jane’s background. No wonder ctrip can become that successful.
After the event, I add two stocks into my must-own list: ctrp and hmin. Well, it is a no-brainer for me.
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